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PC won't start up: Press ESC

PC won't start up: Press ESC
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My wife has a HP laptop running Windows 7 and when she pushes the power key to start it up a black screen appears with the HP logo in the center and that's as far as it goes. In the bottom left hand corner it says "Push ESC.

key for startup menu" but when you push the ESC key, or ANY other key, nothing happens. No matter what you do it remains on this one screen.
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bitlocker requests PIN. Change the screen?

Using Windows 7 Enterprise laptops that have Bitlocker running, with a PIN required at startup. All's fine.

Is there a way to customize the startup screen with a simple message: "If found, call x. Reward for return"

Currently the screen just says:

Windows Bitlocker Drive Encryption PIN Entry
Enter the PIN for this drive.
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Use the HOME and BACKSPACE keys to clear incorrect characters.
Press ENTER after the PIN is typed. Press ESC for recovery.
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Won't sleep

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I had it plugged into the AC adapter and I started noticing it would only charge for 36 seconds at a time (yes I timed it) and then stop. If I unplugged it and plugged it back init would work for another 36 seconds.

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