PC won't start up: Press ESC

My wife has a HP laptop running Windows 7 and when she pushes the power key to start it up a black screen appears with the HP logo in the center and that's as far as it goes. In the bottom left hand corner it says "Push ESC.

key for startup menu" but when you push the ESC key, or ANY other key, nothing happens. No matter what you do it remains on this one screen.

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bitlocker requests PIN. Change the screen?
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Is there a way to customize the startup screen with a simple message: "If found, call x. Reward for return"

Currently the screen just says:

Windows Bitlocker Drive Encryption PIN Entry
Enter the PIN for this drive.
__________
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I looked at manage-bde.exe, but that doesn't seem to have any such option. Really - even a screen that comes up before the PIN entry screen would be fine.


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Between, I don't have System Restore enabled.
I am on Windows 7.


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