Troubleshoot problems in Windows Media Player
Here are solutions to some common problems with Windows Media Player. How do I contact technical support for Windows Media Player? Is there a newsgroup that focuses on using Windows Media Player? How do I display detailed information about the Player components and codecs installed on my computer? I encountered an error message. How do I find out what its error code is? How do I learn more about a particular error message? When I click the Web Help button, nothing happens. Why? Why does a red or blue button appear beside some items in the library or List pane? How do I troubleshoot problems with audio or video playback? How do I troubleshoot problems with burning a CD or DVD? How do I troubleshoot problems with codecs? How do I troubleshoot problems with the library? How do I troubleshoot problems with media information, such as song names and album art? How do I troubleshoot problems with media usage rights and protected files? How do I troubleshoot problems with playlists? How do I troubleshoot problems with sync?

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Troubleshoot camera connection problems
Here are solutions to some common problems with connecting a camera to a computer. How do I get pictures from my camera to my computer? When I connect my camera to the computer, nothing happens. My camera connects just fine, but Windows cannot find any pictures on my camera. I can't find the pictures I copied to my computer. When I plug in a camera, AutoPlay automatically opens a program I dont want to use.

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Troubleshoot problems with Bluetooth enabled devices
Here are solutions to some common problems with Bluetooth enabled devices. My computer doesn't recognize my Bluetooth enabled device. The device and my computer can't communicate. The connection to my device is slow or intermittent. My Bluetooth enabled keyboard or mouse doesn't work. I don't remember the passkey for my Bluetooth enabled device. I can't connect to my computer from my Bluetooth enabled device. My Bluetooth enabled device won't sync with my computer. I'm having problems with my Bluetooth enabled adapter. Who should I contact for assistance?

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Troubleshoot Remote Desktop problems
Here are solutions to some common problems with Remote Desktop Connection.I can't connect to the remote computer.I can't log on to the remote computer.I can't copy text from the remote computer to my computer.When I minimize the Remote Desktop Connection dialog box, my screen goes blank.The screen saver on the remote computer is blank.My saved credentials don't work.

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Troubleshoot monitor and video card problems
Display problems are among the most common difficulties people have when upgrading either Windows or their computers. Here are solutions to some common display problems. How do I determine what is causing my display problem? How do I find out what kind of video card my computer has? What kind of monitor do I have? Why does my monitor show only limited resolutions? Why am I seeing horizontal lines, flickering, or other strange interference on the screen of my CRT monitor? What is DirectX and how can I troubleshoot it? I've changed the resolution of my monitor, and now I can't see the display. Why does the text on my monitor appear blurry? How do I set up multiple monitors? Why do I get an error when I use different video cards for multiple monitors? Can I change the brightness and contrast of my monitor?

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Troubleshoot activation problems
Here are solutions to some common problems with activation. I can't find my product key. My product key is not valid. My product key is in use on another computer. I don't have a product key. When I start Windows, I see a message that begins, "Your activation period has expired..." I changed my computer hardware and Windows is no longer activated.

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Troubleshoot printer problems
Here are solutions to common problems with printers. You can also try running a program from Microsoft that automatically diagnoses and repairs problems with printing, installing a printer, connecting to a network printer, and other related errors.

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Troubleshoot Windows installation problems
Here are solutions to some common problems with installing Windows. I do not have a product key. I get a message saying there is a problem copying files. My computer won't start from the Windows installation disc. My computer stops responding during installation and displays a blue or black screen or a screen that doesn't change. An error message appeared during installation. A program or a device doesn't work since I upgraded to Windows Vista. I need help installing or upgrading to Windows Vista. My computer loses power during installation. My monitor does not display a clear image, or has no image, since I installed Windows. My computer cannot play sound since I installed Windows. I can't upgrade to Windows Vista from my language version of Windows XP. I can't find the answer to my problem in this topic.

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Troubleshoot network connection problems
Troubleshooting connection problems can be a challenge because there are so many possible causes. First, try these steps:

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Troubleshoot problems finding wireless networks
If your computer has a wireless network adapter, Windows will automatically detect wireless networks in range of your computer. You can see a list of wireless networks that Windows has detected in Connect to a Network.

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Troubleshoot font problems
Here are solutions to some common problems with fonts. I installed a font, but I don't see it in the font menu of a program. Why does text that I print look different than it does on the screen? When I try to print text, it runs off the page. The fonts in my file look different when I open the file on another computer. I like my current resolution settings, but the fonts are too small. Is there a way to make the fonts bigger and maintain my resolution settings?

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Troubleshoot problems with watching TV on your computer
Here are solutions to some common problems you might encounter while using Windows Media Center to watch TV on your computer. Why do I get an error when I try to watch TV? Why did the TV stop or the channel change unexpectedly? Why can't Windows Media Center change channels? What happens if I forget the access code for Parental Controls? Why is there no TV signal on any standard TV channel? Why is there no TV signal for any of the digital antenna TV channels that are identified in Windows Media Center? Why can't I get a signal for a specific digital antenna TV channel? Why can't I get a strong signal for a digital cable TV channel?

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Reporting and solving computer problems
Here are answers to some common questions about reporting and solving computer problems. How do I report problems and check for solutions? How does Windows find solutions to my computer problems? How does Windows notify me about solutions? What if I miss a solution notification? Why does Microsoft ask for more information about some problems after I check for a solution? Can I stop sending information about problems automatically? Can all problem reports be sent automatically? Should I send information about a problem (report a problem) more than once? Can I track which reports I've sent or which solutions have been found? Can a solution fix more than one problem?

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Troubleshoot problems with an Internet connection in Windows Media Center
Here are solutions to some common problems with connecting your computer to the Internet. How can I confirm that I have an Internet connection? How can I make sure my Internet connection works? What happens when my Internet connection is no longer valid? What if there is no dial tone? How can I configure a dial-up connection for use in Windows Media Center?

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Troubleshoot network printer problems
Here are solutions to some common problems that you might encounter while trying to add or use network printers, including Bluetooth or wireless printers.

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Diagnostic tools to use in safe mode
When using safe mode to troubleshoot problems with your computer, you might find the following tools and features helpful.

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How do I watch or record TV on my computer?
To watch or record TV on your computer, you must have three things: A TV tuner; A TV signal connected to your computer; software for watching and recording TV.

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Troubleshoot sync problems
Here are solutions to some common sync problems. How should I resolve sync conflicts? How can I fix sync errors? What should I do about sync warnings? Why isn't the mobile device I want to sync with listed in Sync Center? Why can't I sync my Windows Mobile device by using ActiveSync? Why doesn't my device appear in Sync Center even after I install the software that came with it? Why can't I see my device in Sync Center even though I've previously set it up to sync? Why do sync options differ so much from one sync partnership to the next? Why did Sync Center delete a file during sync? Why didn't Sync Center sync all of the files it was supposed to sync? What if my computer or mobile device runs out of space before sync is complete?

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Troubleshoot problems with a Windows Media Center Extender device
Here are solutions to some common problems when using a Windows Media Center Extender. What if a Windows Media Center Extender cannot connect to a Windows Media Center computer? What if Windows Media Center cannot detect the Extender during setup? I can't play some audio and video files when using Xbox 360 as a Media Center Extender. What types of audio and video files can I play when I am using Xbox 360 as a Media Center Extender? Why does the Network Issue notification often appear when I use a Media Center Extender device? Media Center Extender responds slowly when I am using it. What happens if the connection to the Windows Media Center computer is lost? What happens if the Extender did not acquire a valid IP address? How do I control the media experience when using Xbox 360 as a Media Center Extender? I added new content to my libraries in Windows Media Center, but now I dont see the new content on my Extender. What can I do? What features aren't available in Windows Media Center when using a Media Center Extender? Where else can I find help for troubleshooting problems when using a Media Center Extender ?

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Troubleshoot problems with publishing a movie to your computer
Here are solutions to some common problems with publishing movies in Windows Movie Maker. What can I do if I get an error that states the movie file exceeds 4 gigabytes? I get an error message that says that there is not enough disk space to publish the movie. What can I do? What can I do when I get an error that states I can't publish a movie because the location does not exist? I can't publish my movie because some source files are missing. How do I find these files and put them back in Windows Movie Maker?

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Troubleshoot problems with sending a movie to DV tape
Here are solutions to some common problems with sending a movie to a digital video (DV) tape. My computer doesn't find my digital video (DV) camera when I plug the camera in. Why not? I'm not sure if my DV camera supports DV In. What if it doesn't? I can't get the camera and computer to connect. Which mode should the camera be in? I can't send my movie to my camera. What is wrong? I can't record my movie to tape in my camera because Windows Movie Maker says that my DV tape is write-protected. What does that mean, and how can I fix it? After I record my movie to tape and play it in the camera or on TV from the camera, I see that the first few seconds of the movie are missing. How do I fix that? I can't get all of my Windows Movie Maker movie on the DV tape when I record in SP mode. What do I do? I get an error message that says that my temporary movie file exceeds the FAT32 4-gigabyte size limit. What does that mean and how do I fix it?

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Troubleshoot Internet connection problems
Troubleshooting Internet connection problems can be a challenge because there are so many possible causes. First, try these steps:

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Troubleshoot low wireless signal quality problems
If a wireless network has a low signal strength, the transfer of information across the network could be slow or you might not be able to access certain parts of the network. Here are solutions to some common problems with low wireless signal strength. Your computer is too far from the wireless router or access point. The wireless router or access point is turned off or is not working properly. There is interference from other devices. The network you are looking for is set to not broadcast its network name (SSID).

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Troubleshoot problems with installing updates
Here are solutions to some common problems with installing updates.

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Troubleshooting in Windows
For most computer problems, there's usually a solution within reach. Here are some pointers to Help for specific types of problems.

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Install or remove a sound card
Sound cards enable your computer to play music and sounds through your speakers. Almost all new computers come with a built-in sound card. However, if your computer doesn't have one installed, or if you want to upgrade the sound playback or recording capabilities of your computer, you may want to install a sound card.

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Troubleshoot importing video problems
Here are solutions to some common problems with importing video from a digital video (DV) camera. My computer doesn't find my DV camera when I plug the camera in. Why not? When I try to import the entire video on a videotape I get an error message that says there is no tape in the DV camera. What should I do? I get an error message that says that my video file exceeds the FAT32 4-gigabyte size limit. What does that mean and how do I fix it? I don't see the options to import video from a videotape, and live video is displayed in Import Video. What can I do to fix this problem? When I am importing live video from my DV camera, after a while live video stops importing and I receive an error message that the camera has been disconnected from the computer. What can I do to fix this problem? When I import video using Import Video, video frames are dropped and missing from the imported video file. What can I do to prevent dropped frames? Why am I unable to import video from my web camera or analog video source?

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Troubleshoot Narrator problems
Here are solutions to some common problems with Narrator: Narrator doesn't read what I expect it to read. Narrator does not pronounce some words correctly. Narrator does not read notifications or the contents of some folders. I can't hear any text read aloud. Narrator does not read some Help topics. The INSERT key doesn't work as expected when Narrator is running.

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Identify the process associated with a program
The programs that you run on your computer have processes associated with them that start the program. If a program stops responding, knowing which process is associated with the program can help you troubleshoot problems. For example, if a program isn't responding, once you know which process the program uses, you can end that process to exit the program that isn't responding.

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Troubleshoot problems with tablet buttons
Here are solutions to some common problems with tablet buttons. I can't change the action that's assigned to one of my tablet buttons. I can't assign a press and hold action to one of my tablet buttons.

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Troubleshoot Windows password problems
Here are solutions to some common problems with passwords: I tried to log on, but I keep getting a message telling me that the user name or password is incorrect. I can't remember the password for my administrator account. Can Windows remember my password so I don't have to type it when I log on to a network? I can't use my fingerprint reader to log on to Windows.

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Managing recorded TV shows in Windows Media Center: frequently asked questions
If you have Windows Vista Home Premium or Windows Vista Ultimate, as well as a compatible TV tuner device, you can use Windows Media Center to watch and record live TV on your computer. Here are answers to some common questions about managing TV shows that you record in Windows Media Center. How do I change the default storage settings for my recorded programs? How do I delete my recorded TV programs? Why aren't my programs being recorded? What happens when there is no hard disk space available for recording a TV program? How long does Windows Media Center keep my recordings on the hard disk? What happens to programs that are recorded as part of a TV series? How do I cancel recording a series? How can I change recording settings for future recordings? What is copy protection and how does it affect me?

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Troubleshoot problems with pen flicks
Here are solutions to some common problems with pen flicks. When I perform a pen flick, nothing happens. I don't remember how to delete (or perform some other action) by using a pen flick.

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Troubleshoot problems finding computers on a home network
Here are solutions to some common problems with finding computers on a home network.

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Troubleshoot problems with sending a movie in an e-mail message
Here are solutions to some common problems with sending a movie in an e-mail message in Windows Movie Maker. Can my movie be too large to send as an e-mail attachment? I can't seem to attach the movie I make to an e-mail by using Publish Movie. What is wrong?

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Troubleshoot problems with searching
Here are solutions to some common problems with searching for files. I don't know how to perform a search. Windows can't find a file that I know is on my computer. Search can't find files that belong to other users. Some searches take a long time to complete. I can't find a system file or program file. I can't add a network location to the index. What does it mean when I see a message that search results might be slow because a location is not indexed? What does it mean when I see a message that search results might be incomplete because files are still being indexed? What does it mean when I see a message that searching network locations and connected devices might take a long time? What does it mean when I see a message that a location can't be reached or there is no media present in the search location? When I'm using the Search box, why does searching sometimes not begin until I press ENTER? How do I know which files are searched quickly?

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Troubleshoot problems with publishing a movie to a recordable CD
Here are solutions to some common problems with publishing a movie to a recordable CD. When I try to publish my movie to a CD, Windows Movie Maker says that a CD burner is not detected. How do I fix this? I don't have the privileges to publish my movie to a CD. How do I get the privileges?

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Troubleshoot Task Manager problems
Here are solutions to some common problems with using Task Manager. How do I open task manager? Task Manager won't start. Why can't I find Task Manager when it's minimized? Why does Task Manager look different? Where have the menus and tabs gone? Why does Task Manager always stay on top of all other open windows? How do I enable Task Manager if it has been disabled?

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Troubleshoot encrypted files and folders
Here are solutions to some common problems with encrypted files and folders. I want to encrypt a file, but the Advanced button is not on the Properties dialog box. When I tried to open an encrypted file, I was denied access. When I was encrypting a file, I got this message: "Recovery policy configured for this system contains invalid recovery certificate." I can't open my files after transferring them to a different computer.

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Troubleshoot error messages while upgrading
This article contains a list of Microsoft Knowledge Base articles that you can use to help troubleshoot issues that you may experience when you try to upgrade the current version of Windows to Windows Vista. Windows Vista Upgrade Advisor scans the computer and creates a report of all known system, device, and program compatibility issues that may exist. The Windows Vista Upgrade Advisor also lists recommendations about how to resolve any compatibility issues that may exist. Additionally, you can use the report that the Windows Vista Upgrade Advisor generates to help select the edition of Windows Vista that best suits the way that you want to use the computer.

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